Last updated: July 2026
Rtj Unlimited LLC, doing business as Royal Spaw Mobile Grooming ("Royal Spaw," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. This policy applies to our website, phone communications, SMS/text messaging program, customer communications, and grooming service-related booking activities.
1. Information We Collect
We may collect the following information when you contact us, submit a website form, call us, text us, book a service, or use our website:
- Name, phone number, mobile phone number, and email address
- Home address or service location
- Information about your pet, such as pet name, breed, size, coat condition, temperament, health notes, and grooming needs
- Appointment history, booking preferences, service preferences, and customer care notes
- Communications you send us by phone, text message, email, website form, or other communication channels
- SMS opt-in consent status and related communication preferences
- Basic website usage information, such as cookies, browser information, and site interaction data
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customer support
- Schedule, confirm, and manage grooming appointments
- Send appointment confirmations, reminders, booking updates, and service updates
- Follow up on missed calls or customer service requests
- Communicate about pet grooming services, customer care, and service-related questions
- Send occasional grooming specials or promotional messages only to customers who have opted in to receive such messages
- Maintain accurate service records and improve our services and customer experience
- Comply with applicable legal, regulatory, carrier, and platform requirements
3. SMS Communications and Opt-In Consent
Rtj Unlimited LLC, DBA Royal Spaw Mobile Grooming, may send SMS text messages to customers who opt in through our website contact form or otherwise request service-related communication from us.
Message types may include appointment reminders, booking confirmations, booking updates, missed-call follow-up, grooming service communications, customer care messages, and occasional grooming specials.
Users opt in by checking an optional SMS consent checkbox on our website contact form. SMS consent is not required to submit the form, request service, book an appointment, or purchase services from Royal Spaw Mobile Grooming.
Message frequency varies. Message and data rates may apply.
Users may reply STOP at any time to opt out of SMS messages. Users may reply HELP for help.
We collect SMS opt-in consent, mobile phone number, name, service request details, and related communication information for the purpose of providing grooming services and communicating with customers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with third parties for marketing purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
For additional details specific to our text messaging program, please see our SMS Terms & Conditions.
4. How We Share Information
We may share information with trusted service providers who help us operate our business, such as our scheduling platform, customer communication platform, website hosting provider, and customer service support tools. These providers are only permitted to use your information to help us deliver our services and are not permitted to use your information for their own marketing purposes.
We do not sell your personal information.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Retention
We retain customer, communication, appointment, and pet information for as long as needed to provide our services, maintain accurate service records, respond to customer requests, and comply with legal or operational obligations.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using reputable third-party platforms for scheduling, customer communication, and website services. While we work to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
- You may opt out of SMS messages at any time by replying STOP to any text message from us.
- You may reply HELP to any text message for help.
- You may request to review, update, correct, or delete your personal information by contacting us using the information below.
- You may choose not to provide SMS consent. SMS consent is not required to submit a form, request service, book an appointment, or purchase services.
8. Cookies and Tracking
Our website may use basic cookies and similar technologies to improve site performance, understand how visitors use our site, and improve the customer experience. You can disable cookies through your browser settings.
9. Children's Privacy
Our services are intended for adults booking pet grooming services. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy, our SMS program, or how we handle your information, contact us:
- Business: Rtj Unlimited LLC, DBA Royal Spaw Mobile Grooming
- Phone/Text: (512) 316-6495
- Service Area: Georgetown, TX and surrounding areas
- Website: www.royalspaw.pro