Privacy Policy | Royal Spaw Mobile Grooming
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Royal Spaw Mobile Grooming

Privacy Policy

Last updated: October 2026

RTJ UNLIMITED LLC, DBA Royal Spaw Mobile Grooming ("Royal Spaw," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you.

This policy applies to our website, customer communications, SMS text messaging program, grooming service inquiries, appointment-related communications, and customer care activities.

1. Information We Collect

We may collect information when you visit our website, submit a form, contact us, request grooming services, schedule an appointment, communicate with us, or voluntarily opt in to SMS communications.

Information we may collect includes:

  • Name
  • Phone number and mobile phone number
  • Email address
  • Home address or grooming service location
  • Pet name, breed, size, coat condition, temperament, health notes, and grooming needs
  • Appointment history and booking preferences
  • Customer service and grooming service notes
  • Communications sent to or received from Royal Spaw
  • SMS opt-in status and communication preferences
  • Website usage information such as browser data, cookies, and site interactions

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and customer service requests
  • Schedule and manage grooming appointments
  • Send appointment confirmations
  • Send appointment reminders
  • Provide booking, rescheduling, or cancellation updates
  • Follow up on missed calls
  • Provide grooming service communications and service status updates
  • Respond to customer care questions
  • Maintain customer and grooming service records
  • Improve our services and customer experience
  • Operate and maintain our website and communication systems
  • Comply with applicable legal, regulatory, carrier, and platform requirements
Royal Spaw's SMS program is used for non-marketing customer care and service communications.

3. SMS Communications and Consent

RTJ UNLIMITED LLC, DBA Royal Spaw Mobile Grooming may send SMS text messages to customers who voluntarily opt in to receive service-related and customer care communications.

SMS messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Booking updates
  • Rescheduling or cancellation communications
  • Missed-call follow-up
  • Grooming service communications
  • Service status updates
  • Customer care responses

Royal Spaw does not use this SMS program for marketing or promotional messages.

4. How Customers Opt In to SMS

Customers may opt in to SMS communications by visiting: https://www.royalspaw.pro/contact and voluntarily selecting the SMS consent checkbox on the website form.

The SMS consent checkbox is optional and is not pre-selected.

Customers may submit the form, request information, or purchase services without consenting to receive SMS messages.

Providing a telephone number alone does not constitute consent to receive SMS messages.

SMS consent is not a condition of purchasing goods or services.

Message frequency varies based on appointment activity, service communications, and customer care interactions. Message and data rates may apply.

5. SMS Opt-Out and Help

Customers may opt out of SMS communications at any time by replying STOP to a Royal Spaw text message.

After opting out, a customer may receive one final confirmation message confirming that the opt-out request has been processed.

For assistance with SMS communications, reply HELP to a Royal Spaw message.

Additional SMS program information is available in our SMS Terms & Conditions .

6. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS opt-in data and consent will not be sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

7. How We May Share Information

We may share limited personal information with service providers that help us operate Royal Spaw, including scheduling, website hosting, customer communication, payment processing, and customer support systems.

These service providers may access information only as reasonably necessary to provide services to Royal Spaw and are not authorized to use customer information for their own marketing purposes.

We may also disclose information when required by law, legal process, regulatory requirements, or to protect the rights, property, safety, or security of Royal Spaw, our customers, or others.

We do not sell personal information.

Text messaging originator opt-in data and consent are excluded from information sharing and will not be shared with third parties, except as necessary with providers that enable or support delivery of the SMS service.

8. Data Retention

We retain customer, appointment, grooming, communication, and related information for as long as reasonably necessary to provide services, maintain business records, respond to customer requests, resolve disputes, and comply with applicable legal or operational obligations.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Your Choices

  • You may choose not to consent to SMS communications.
  • You may opt out of SMS messages at any time by replying STOP.
  • You may reply HELP for assistance.
  • You may request correction or updating of your personal information by contacting Royal Spaw.
  • You may contact us regarding questions about the personal information we maintain about you.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand site usage, improve performance, and improve the customer experience.

Browser settings may allow you to disable or limit cookies. Some website functionality may be affected if cookies are disabled.

12. Children's Privacy

Royal Spaw provides pet grooming services to adult customers. Our services and website are not intended for children, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page, together with the applicable updated date.

14. Related Policies

15. Contact Us

If you have questions about this Privacy Policy, our SMS program, or how we handle your information, contact us:

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